Store Policy

Business Name: Opus Fine Arts Limited
Address: 32 Westbury Lodge Close, Pinner, Middlesex, United Kingdom HA5 3FG
Company Reg. No: 16425870

 

1. Products

We specialise in handcrafted, high-quality facsimile and limited edition art-book and manuscript reproductions, bound and finished with fine materials. Each item is described in detail and photographed to ensure you know exactly what you are purchasing.

2. Payment Terms

• We accept major payment methods, including credit/debit cards and online payment services (such as PayPal).

• Payment is required at time of purchase.

• Any payment arrangement (installments, third-party finance) must be approved in advance and will be clearly shown at checkout.

3. Pricing & Shipping

• All prices are listed in GBP (£) unless otherwise specified.

• Shipping is calculated at checkout based on destination, service selected and package size/weight.

• We ship from the UK (Pinner, Middlesex).

• International shipping is available. Buyers are responsible for any customs duties, taxes or import fees.

• We aim to dispatch orders promptly (typically within 1-3 business days unless otherwise specified) and will provide tracking information where possible.

• We use secure, suitable packaging (e.g., hard protective corners, bubble wrap) to ensure items arrive in excellent condition.

4. Returns & Refunds

• We accept returns within 14 days of delivery, for items in the same condition as shipped.

• The buyer pays the return shipping costs unless the return is due to our error (e.g., wrong item, damaged on arrival).

• If you use a pre-paid return shipping label we issue, the cost may be deducted from your refund.

• Refunds will be processed once we receive the returned item and verify it is in resalable condition.

• We strongly recommend using a tracked and insured service for returns — we cannot be responsible for returns lost in transit.

• Please contact us before returning an item and notify us of the tracking details.

5. Cancellations & Orders

• You may cancel your order within 24 hours of placing it (before we have processed or dispatched it).

• Once an item has been dispatched, cancellations may no longer be possible — in that case, please treat as a return under the Returns policy above.

• For custom or commissioned items (if applicable), cancellation may not be permitted once work has commenced; this will be clearly stated in the product description.

6. Condition & Authenticity

• Each item is described accurately and the condition is disclosed.

• Because many of our items are limited-edition or artisan-finished, minor variations may occur; these are not faults.

• If an item arrives damaged or significantly not as described, please notify us within 48 hours of delivery so we can address the issue.

7. Warranty & Liability

• While we strive to ensure high standards, our liability is limited to the purchase price of the item.

• We are not liable for indirect or incidental losses (such as loss of use, damage to other property, etc.).

• We recommend retaining the original packaging in case a return or exchange is required.

8. Privacy & Data

• We collect personal information (name, address, payment details) to fulfil your order and may use it for customer service and shipping purposes.

• We will never sell your personal data to third parties.

• We comply with the UK GDPR and related privacy regulations.

9. Intellectual Property

• All images, text and branding on our website are the property of Opus Fine Arts Limited (unless otherwise stated).

• You may not reproduce, copy or use our images or content without our prior written permission.

10. Contact Us

If you have any questions about our policy or wish to discuss a return/cancellation, please contact us at:
Email: [Insert your business email]
Phone: [Insert phone number]
Address: 32 Westbury Lodge Close, Pinner, Middlesex, HA5 3FG, United Kingdom